1-800-255-1143

Customer and Technical Support

OxfordSVI understands the value of customer service and support. That is why we made it our number one priority. In an era where many companies wish to outsource this function, we feel it is too valuable to be performed by anyone other than our own employees. We offer the latest in quality control and training initiatives to ensure that customers receive excellent service and support.

Our customer and technical support network is a toll-free hot line, monitored 24 hours a day, 7 days a week, and 365 days a year. OxfordSVI utilizes the latest in phone system technology, providing automated customer identification capabilities as well as cradle-to-grave reporting. The on-line diagnostic capability of OxfordSVI's solutions enables OxfordSVI to identify and resolve a majority of the reported issues from the support representative's seat. If a site visit is required, OxfordSVI utilizes an in-house developed application, which integrates the documentation of the call, the dispatching of the field service technician, and the eventual resolution of the problem. OxfordSVI maintains industry service level standards, incorporating stringent quality control measures to ensure customers are handled with the highest quality of customer service, and that one-call resolution is achieved on all possible contacts, thus building excellent customer relationships.

• 24/7/365 - 24 hours a day, 7 days a week, 365 days a year support.
• OxfordSVI-employed professionals, from Tier 1 to Tier 3 levels of support.
• Toll-free number through which customer can address any issue with a single, toll-free call.
• Perform on-line remote monitoring, diagnostic, and resolution functions from service control center.
• Web-reporting capabilities.

For more information, contact us at sales@svi.com or 1-800-255-1143.